Terms of service

Terms and Conditions of La Tienda de Nena
1. Definitions
“The Company” means and refers to The Company, LLC dba La Tienda de Nena and its owners, employees, agents, and affiliates relevant to the Products sold and the Services rendered.
“La Tienda de Nena” means and refers to the fictitious name under which The Company operates.
“User” means any person, company, or entity that browses, uses, and/or pays for any of the Products or Services offered by The Company through the Website.
“Fee(s)” means the amount paid by the User to access and receive the benefits of the Products and Services, which may be paid for through The Company’s Website.
“Products” means and refers to any and all Products published and sold by The Company through this Website.
“Services” means and refers to the sale of Products or any type of customer service offered to users.
"Terms" means and refers to these Terms and Conditions in their entirety, as well as any addenda or additions provided to the User by The Company when the User agrees to pay for the Products and Services.
"Released Parties" means and refers to The Company, its owners, employees, agents, and affiliates, who are released from any and all liability as fully explained in Section Nine (9) of these Terms.

2. Terms of Use

This Website is operated by The Company. It is the mission of The Company's owners, employees, agents, and affiliates to provide Products and Services that will enhance and invigorate the sex lives of its customers through its sexual health supplements, sex toys, lingerie, and sex essentials.
Please read these Terms carefully. These Terms govern your use of the Website, including the web content, Products, Services, and technology provided by the Company and available on this Website. You should read these Terms before browsing or using the Website, as they govern the use of the Products and Services by all persons and entities, including you, the User, and constitute an agreement between you and the Company. By accessing our Products and Services, you indicate that you have read the Terms found here and agree to be bound by these Terms as well as any applicable laws and regulations. By using, browsing, and/or reading this Website and accessing its Products and Services, you indicate that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must cease using the Website or any of the Products and Services immediately. You may also accept the Terms by clicking "accept" where this option is made available on the Company's Website user interface.
The Company, its owners, employees, and agents reserve the right to review and change any of these Terms by updating this page at their sole discretion. If the Company, its owners, employees, and agents update these Terms, they will use reasonable efforts to provide you with notices of updated Terms. Any changes to the Terms are effective immediately upon posting. Before proceeding, we recommend that you retain a copy of the Terms for your records.

3. Intellectual Property

The Website, the Products, and everything related to the Company's Services are subject to copyright and all intellectual property protections. The materials on the Website and any materials in the Products and Services offered are protected by copyright protections under United States law and international treaties, as well as any other legal protections afforded to intellectual property. Additionally, except for any third-party content used as part of the Website, the data and materials on the Website, including, without limitation, the text, software, graphics, photos, music, videos, and any other compilation and overall appearance or look of the Website (collectively, "Company Content") are the intellectual property of the Company. The Company Content is protected by copyright, trademark, and other intellectual property laws, and all ownership rights remain with the Company. We reserve all rights in and to the Company Content. The Company's Content may not be distributed, downloaded, modified, reused, copied, reproduced, transferred, displayed, republished, transmitted, disseminated, sold, posted, broadcast, or circulated or used in any way without the express written permission of the Company. The Company reserves the right to take any legal or technical measures to prevent violations of the Terms and to protect the Products

The Company's Content, Services, Users, and the rights and property(ies) of The Company. If you violate these Terms, any and all permissions previously granted for specific purposes will automatically terminate, and you must immediately destroy any copies you have made of The Company's Content.
If you wish to request permission to use any The Company Content in ways not prohibited under these Terms, please contact us at:
Info@LaTiendaDeNena.com

The Company retains all right, title, and interest in and to the Website, its content, and all related Products and Services. Nothing you do, access, or pay for in connection with the Website or the Products and Services will transfer to you any:
(a) business name, trade name, domain name, trademark registration, industrial design, patent, registered designs, or copyright, or
(b) the right to use or exploit a business name, trade name, domain name, trademark registration, or industrial design, or
(c) anything, system, or process that is subject to any patent, registered design, or copyright) or an adaptation or modification of any such thing, system, or process.
You may not, without the Company's prior written consent: broadcast, republish, upload to third parties, transmit, post, distribute, publicly display or perform, adapt, or change in any way the Products and Services for any purpose, unless provided for by these Terms.

4. Prohibition Against Recording, Distribution, or Copying

The User agrees that he/she will not record, copy, distribute, steal, or duplicate any material or information provided through the Products, Services, or Website.
Any information provided through the Products and Services is strictly the property of the Company, and Users may not act or claim to be the owners of such information.
The User further agrees not to reproduce videos or materials contained on the Website in connection with the Products and Services for their own benefit or the benefit of third parties who are not Users of this Website. Additionally, the User agrees not to steal or disclose the Company's business ideas and intellectual property by starting or operating a company that offers the same or substantially the same Products and Services provided by the Company.

5. Minors Under 18 Years of Age

You must be at least 18 years of age to place an order with Nena's Store. The Products and Services are not directed to children. Children under the age of 18 or under the age of majority in their state/country should not attempt to use or access the Products and Services. By accepting these Terms, you represent that you are at least 18 years of age or the age of majority in the state or country where you reside, or that you are 18 years of age or the age of majority where you reside and are giving The Company parental consent to allow you to use this Website.

6. Your Obligations and Duties as a User of the Products and Services
As a User, you agree to comply with the following:

(a) You will use the Products and Services only for purposes permitted by:
i. The Terms, and;

ii. Any applicable laws, regulations, or generally accepted practices or guidelines in the relevant jurisdictions;

(b) The Products are sold exclusively for personal use, and you will not use the Products, Services, or the Website in connection with any commercial endeavors except those that are specifically endorsed or approved by the Company's management through prior express written consent;
(c) You will not use the Products, Services, or the Website in any unlawful and/or unauthorized manner, including collecting email addresses from other Users electronically or in any other way for the purpose of sending unsolicited email or framing or linking on the Website in an unauthorized manner;
(d) You agree that commercial advertisements, affiliate links, and other forms of solicitation may be removed from the Website without notice and that this may result in the termination of the Products or Services. Appropriate legal action will be taken by the Company for any unauthorized and unlawful use of the Website; and
(e) You acknowledge and agree that automated use of the Website is prohibited. Additionally, by using the Products and Services, you agree that you will not encourage, solicit, assist, or permit any third party to:
(a) Use the Products and Services for any unlawful purpose, including, but not limited to, conspiring to violate the law;
(b) Upload, post, transmit, or otherwise create or make available any content, or engage in communications that are unlawful,
fraudulent, harmful, threatening, abusive, harassing, defamatory, vulgar,
obscene, sexually explicit, or otherwise offensive tas, inappropriate, invasive of privacy, hateful, or objectionable on the basis of race or ethnicity, or that you do not have the right to transmit under any law or under any contractual or fiduciary relationship.
(c) Create a false or misleading identity for any reason, including, but not limited to, impersonating Company employees or falsely stating or otherwise misrepresenting your affiliation with a person or entity, for the purpose of deceiving others about the identity of the sender or the origin of the message or obtaining or collecting information about others;
(d) Transmit, send, or post any content in any form of software or program viruses, including, but not limited to, Trojan horses, worms, time bombs, cancelbots, computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment.
(e) Use the Website in any unlawful manner or in any other manner that could damage, disable, overburden, or impair the Website, including, but not limited to, interfering with or disrupting the Company's servers or networks connected to the Website, or disobeying any requirements, procedures, policies, or regulations of networks connected to the Website;
(f) Attempt to gain unauthorized access to the Website, computer systems, or networks connected to the Products and Services, through password mining or any other means;
(g) Attempt to modify, adapt, translate, hack, decompile, or reverse engineer any part of the Website.
(h) Impersonate any person or entity, or falsely state or otherwise misrepresent your identity, age, or affiliation with any person or entity;
(i) Use any robot, spider, site search/retrieval application, or other device to retrieve, scrape, or index any portion of the Websites, unless expressly authorized by The Company, provided that, unless otherwise determined by The Company, these restrictions generally will not apply to automated processes used solely for indexing and hyperlinking purposes by general-purpose search engines or for indexing and archiving purposes by non-commercial public archives. (j) Copy any portion of the Products and Services without The Company's express permission, unless permitted to do so under these Terms; remove any copyright, trademark, or other proprietary notices from the Websites or any copy thereof without The Company's express permission or cause; permit or authorize the modification, creation of derivative works, or translation of the Websites without The Company's express authorization; (k) Reformat or frame any portion of the web pages. (l) Upload, post, or disseminate content that infringes any patent, trademark, trade secret, copyright, right of privacy or publicity, or other proprietary right of any party or violates any intellectual property law or any other applicable law; (m) Disseminate, upload, or transmit any unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of solicitation; (n) Interfere with any other User's use and enjoyment of the Products and Services; (o) Harvest or otherwise collect email addresses or other contact information of Users, including Usernames, by electronic or other means; (p) Take any action to interfere with or in any way compromise or circumvent any of the Company's privacy or security measures; (q) Permit use by others in a manner that violates these Terms or any other applicable agreement or policy in effect from time to time; or
(r) Use the Products and Services for any unauthorized purpose or in any manner not expressly permitted by the Terms.

7. Payment(s), Fee Changes, and Refund Policy

To receive the Products, you must pay a Fee that varies depending on the specific characteristics of each Product you wish to receive. The specific cost of each Product is available on the Website or can be obtained through a request from one of our representatives.
Payment for the Products may be made through the following methods:
(a) Debit Card
(b) Credit Card
(c) Apple Pay
(d) PayPal
By using the Website, or by making any payment in relation to the products, you warrant that you have read, understood, and accepted the Terms available on the Website.
You acknowledge and agree that when your financial institution returns or denies a Fee payment request, for any reason, including, but not limited to, chargebacks, refunds arising from a claims and disputes, etc., or you fail to pay for any other reason, then you are responsible for any costs, including attorneys' fees and court costs, as well as bank charges and fees, associated with the Fee charged for the Products.
You agree and acknowledge that the Company may change the Fee at any time and that any changed Fee will become effective as soon as it is set. If the User purchased the Product(s) at a specific Fee, the Company will charge the amount of that specific Fee.
A User who first saw, was informed of, or discovered a Fee amount for any specific Product listed on the Website, but did not pay it at that time, may not request or require the Company to accommodate or honor that Fee amount after the Company has changed the Fee amount for any reason or no reason. Additionally, initial deposits and/or total amounts paid to receive the Products are non-refundable. However, the Company reserves the right, at its sole discretion, to provide a refund in exceptional circumstances and after a case-by-case evaluation.

8. Limitations of Liability

In no event shall the Company be liable in any way for any damages of any kind, including, but not limited to, direct, indirect, incidental, consequential, special, or punitive damages arising from: (a) the Products and Services or your access to, use of, or inability to use the website; (b) any failure or performance, error, omission, interruption, defect, delay in operation or transmission, computer virus, or line or system failure (including lost profits, loss of business or data, business interruption, and damages resulting from inaccuracy of information or inconvenience, delay, or loss of use of the Products and Services); (c) personal injury or property damage of any nature whatsoever resulting from your access to and use of the Products and Services; (d) any errors, viruses, Trojan horses, or the like that may be transmitted to or through the Products and Services by any third party.
The Company reserves the right to alter, remove, or discontinue any part of the Products and Services or the content of the Website, or to suspend or terminate Users' use in any way, at any time, for any reason, without prior notice, and will not be liable in any way for the possible consequences of such changes.
The foregoing limitations apply whether the alleged liability is based on contract, tort, strict liability, negligence, or any other basis, even if the Released Parties have been advised of the possibility of such damages. Your sole right with respect to any problem or dissatisfaction with the Products and Services is to cancel your User account, if applicable, and cease using the Products and Services and the Websites.
Notwithstanding any other provision of the Terms, you agree that in no event will the Company be liable to you for any action or claim arising out of or related to the Products and Services, whether in contract, tort, negligence, or any other theory of liability, in excess of $100 USD.
Because some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, the liability of the Released Parties in such jurisdictions shall be limited to the extent permitted by law.

9. Acceptance of Terms

You accept the Terms by using and remaining on the website. You may also accept the Terms by clicking to accept or agree to the Terms where the Company makes this option available to you.

10. Waiver of Jury Trial

USER IRREVOCABLY WAIVES ANY RIGHT TO TRIAL BY JURY IN ANY LEGAL PROCEEDING ARISING OUT OF OR RELATING TO THESE TERMS OR THE TRANSACTIONS CONTEMPLATED HEREIN.

11. Modification and Termination

The Company reserves the right at any time and from time to time to modify, suspend, or discontinue, temporarily or permanently, the Products and Services (in whole or in part) with or without notice.
The Company may terminate your account and may suspend, remove, or refrain from selling the Products and Services to you without notice for any reason or no reason at its sole discretion. You agree that the Company will not be liable to you or any third party for any modification, suspension, or discontinuance of the Products and Services.

12. Links to Third-Party Websites and Third-Party Transactions

The Website may contain links to websites other than our own. The Company has no control over these third-party sites or their content and assumes no responsibility for any content, opinions, materials, or Products and Services available on them. The Company does not control or endorse the content of any third-party site, nor does it guarantee that a third-party site is free of computer viruses or other harmful code that may affect your computer or other Web access device. If you decide to leave the Products and Services Website and access a third-party site or use or install any third-party applications, software, or content, you do so at your own risk, and you should be aware that our Terms no longer govern and that we are not responsible for any and all liability in respect of them. You should review the applicable terms and policies, including privacy and data gathering practices, of any third-party site to which you navigate from the Products and Services, or in connection with any application from a third-party site that you access through the Products and Services. 13. Indemnification

By accepting these Terms, you agree to indemnify and hold harmless The Company, its directors, officers, employees, agents, subsidiaries, affiliates, and other partners from and against any and all claims, demands, actions, costs, liabilities, losses, and damages of any kind (including reasonable attorneys' fees) in connection with: (a) any claim due to or arising from your violation of these Terms, including, but not limited to, a claim arising from a breach of your representations or warranties made hereunder; (b) your use of and access to the Websites; or (c) your violation of any third-party right, including, but not limited to, any copyright, property, or privacy right. The Company reserves the right to assume, at its own expense, the exclusive defense and control of any claim, action, or other matter for which you are required to indemnify us, and all negotiations for a settlement or compromise, and you agree to fully cooperate with the Company in the defense of any such claim, action, settlement, or compromise negotiations, as requested by the Company.

14. Disclaimers

Any new features, tools, or information that add to or enhance the Products and Services will automatically become part of the Products and Services and will be subject to these Terms. By using the Products and Services, you acknowledge and agree that the Products and Services may also include third-party advertisements and marketing tools. While the Company makes reasonable efforts to provide accurate and useful information to its Users, the Company makes no warranties or representations as to the accuracy, completeness, or quality of any information on the Websites or available through the Products and Services. YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE PRODUCTS AND SERVICES IS AT YOUR SOLE RISK AND THAT THE PRODUCTS AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY. THE COMPANY AND OUR OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AGENTS, LICENSORS, SUPPLIERS, AND THE PARTIES INVOLVED IN THE CREATION, PRODUCTION, OR DELIVERY OF THE PRODUCTS AND SERVICES (THE "RELEASED PARTIES") EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, ARISING BY STATUTE OR OTHERWISE IN LAW, OR FROM A COURSE OF DEALING, USAGE OF TRADE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. THE RELEASED PARTIES CANNOT GUARANTEE AND DO NOT PROMISE ANY SPECIFIC RESULTS FROM THE USE OF THE PRODUCTS AND SERVICES. THE PRODUCTS AND SERVICES MAY INCLUDE INCORRECT OR INACCURATE MATERIALS, WHETHER POSTED BY THE COMPANY, ITS USERS, OR RESULTING FROM ANY EQUIPMENT OR PROGRAMMING ASSOCIATED WITH OR USED WITH THE PRODUCTS AND SERVICES. TO THE
MAXIMUM EXTENT PERMITTED BY LAW, THE RELEASED PARTIES DISCLAIM ANY WARRANTIES REGARDING THE SECURITY, RELIABILITY, TIMELINESS, ACCURACY, COMPLETENESS, AND/OR PERFORMANCE OF THE WEBSITES AND THE PRODUCTS AND SERVICES, AND ANY MATERIALS OR PRODUCTS AND SERVICES AVAILABLE OR OFFERED ON OR THROUGH THE PRODUCTS AND SERVICES. THE RELEASED PARTIES DO NOT WARRANT THAT (A) THE PRODUCTS AND SERVICES WILL MEET YOUR REQUIREMENTS, (B) THE PRODUCTS AND SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (C) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE PRODUCTS AND SERVICES WILL BE ACCURATE OR RELIABLE, (D) THE QUALITY OF ANY PRODUCTS AND SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED THROUGH THE SITES WILL MEET YOUR EXPECTATIONS, (E) THE PRODUCTS AND SERVICES AND/OR THE SERVER THAT MAKES THEM AVAILABLE ARE FREE OF VIRUSES, CLOCKS, TIMERS, COUNTERS, OR OTHER DEFECTS. WORMS, SOFTWARE CRASHES, DEAD DEVICES, TROJAN HORSES, PATHS, TRAPS, TIME BOMBS, OR ANY OTHER CODE, INSTRUCTIONS, PRO BRANCHES OR HARMFUL COMPONENTS, (F) THE INFORMATION PROVIDED ON OR THROUGH THE PRODUCTS AND SERVICES, CBOS, OR OTHER THIRD PARTIES IS ACCURATE OR TIMELY, AND (G) ANY ERRORS IN THE PRODUCTS AND SERVICES WILL BE CORRECTED.
ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE WEBSITES IS DONE AT YOUR OWN DISCRETION AND RISK, AND YOU AGREE THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL. NO INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THE COMPANY OR THROUGH THE PRODUCTS AND SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS. IN ADDITION, AND WITHOUT LIMITING THE GENERALITY OF ANY OF THE FOREGOING, THERE IS NO WARRANTY THAT THE PRODUCTS AND SERVICES WILL MEET YOUR NEEDS OR REQUIREMENTS OR THE NEEDS OR REQUIREMENTS OF ANYONE ELSE. THE PRODUCTS AND SERVICES MAY BE LIMITED BY MANY FACTORS, INCLUDING THE INHERENT RISKS OF THE INTERNET. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, THE LIABILITY OF THE RELEASED PARTIES IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW. Third-party websites accessible through the Products and Services may provide applicable warranties and disclaimers in their terms of use and related documents. We encourage you to review their terms of use for more information about their applicable warranties and disclaimers.

15. Venue and Jurisdiction. Applicable Laws

The Company makes no representation that materials on the Websites are appropriate or available for use outside the United States, and access to them from territories where their content is illegal or prohibited is prohibited. You may not use, export, or re-export the Company Content or any copies or adaptations in violation of applicable laws or regulations, including, but not limited to, U.S. export laws and regulations. If you choose to access the Products and Services from outside the United States, you do so at your own initiative and are responsible for compliance with applicable local laws. The Terms will be governed by and construed in accordance with the laws of the State of Florida, excluding its conflicts of law rules. You and the Company agree to submit to the personal and exclusive jurisdiction of the state and federal courts located in Florida. Any action brought by the User or the Company will be brought exclusively in the courts of Miami-Dade County, Florida. 16. Severability

Both parties confirm and declare that the provisions of the Terms are fair and reasonable, and both parties have taken the opportunity to obtain independent legal advice. They declare that the Terms are not contrary to public policy for reasons of inequality or bargaining power or general restraint of trade.

17. Independent Legal Advice

If a court of competent jurisdiction determines that any part of these Terms is void or unenforceable, that part will be severed, and the remainder of the Terms will remain in effect.
18. Entire Agreement
These Terms and any and all policies or rules published by the Company on this Website or with respect to the Products constitute the entire agreement and understanding between the User and the Company. These terms supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between the Users and the Company.

19. Contact Information

Questions about the Terms should be sent to Info@LaTiendaDeNena.com
20. No Returns/Non-Refundable Purchases
Due to the nature of our products, we do not accept returns under any circumstances. Once a product is purchased, you are obligated to provide full payment.

21. Shipping and Processing

YOUR CITY OR STATE MAY HAVE LAWS THAT MAKE SOME ELEMENTS OF OUR SITE ILLEGAL. IT IS YOUR OBLIGATION TO CHECK YOUR LOCAL AND STATE LAWS BEFORE ORDERING!
In most cases, orders are processed for same-day shipping if placed before 1:00 PM (EST). We ship our packages with USPS for all domestic shipments. Our picking and packing center is located in the south for the fastest shipping.
Nena's Shop is not responsible for lost or stolen packages. Once a package leaves our facility with a carrier (USPS, FedEx, UPS, etc.), you must follow up directly with the carrier if your package is not delivered correctly. We will send you tracking information as soon as the package is shipped. To track your package, visit the carrier's website and enter your tracking number into your tracking tool. If you cannot find your tracking number,
contact customer service at Info@LaTiendaDeNena.com and
we will be happy to provide you with your tracking information.
If your package is not delivered, please contact the carrier to file a claim.
Please note: if your package is marked as "delivered," you will not be able to file a claim. If it is lost in transit (i.e., never delivered), you may be able to file a claim for the amount covered by your insurance.

Standard Shipping Times
Deliveries in the eastern United States are 2-3 business days.
Deliveries in the western United States, Alaska, and Hawaii are 3-7 business days.
Orders to Canada and other countries are shipped via USPS and may take 2-4 weeks, depending on the destination. By clicking the "Buy" button, buyers acknowledge full responsibility for complying with their country's laws, customs regulations, taxes, and duties.
Tracking Your Shipments
All orders have shipment tracking. Your tracking code will be displayed in your order's shipping email. Once your order has been placed and shipped, we will send you a tracking number and a summary based on the order's email address.
Incorrect Address and Undeliverable Orders
Please be very careful when entering your shipping address and ensure it is correct and complete. Don't forget to include your apartment number, floor, or other important delivery details, if applicable. Always provide accurate information for your shipment, including, but not limited to, your full name, mailing address, and email address. The Company will print your shipping label based on the information you provided at checkout, and therefore, any errors in your description may result in a refund of your purchase. It is important that you understand that all orders returned to our warehouse due to incorrect or incomplete information will result in a 20% restocking fee, in addition to the loss of your shipping fee, and you will be required to pay these additional charges to receive your order at a later date.
Item Unavailability
If your item is unavailable, we suggest selecting a substitute item that is in stock.